The annual Christmas party for TST employees' children aged 12 and under took place on the 14th of November. This year the Party took place at the Cardinali Circus at the Passeio Ribeirinho de Alcântara and was very lively.
The children received a present, a box of colour pencils and a chocolate.
  As has become a tradition, TST offered a Christmas Hamper, a pocket diary and a ball point pen to all its employees.
The Christmas Hamper contained a salted cod, sweets, almonds, raisins, olive oil and a bar of chocolate.
   
         
 

This is the third consecutive year in which TST has launched its Christmas campaign. The aim of this initiative is to associate the Christmas spirit with the promotion of our services, while also attracting new users and increasing the loyalty of occasional clients.
The Christmas Campaign will take place between the 15th and 31st of December 2008, in the Almada, Seixal and Setúbal Urban sectors.

Ticket tariffs in the sectors covered by the campaign will be reduced during this period.		  
         
 

The first “Meeting of Quality, Environment and Safety Staff” representing Barraqueiro Transportes, Fertagus, Metro Sul do Tejo, Rodoviária de Lisboa and Transportes Sul do Tejo took place on the 9th of October  at the Hotel dos Capuchos, Costa da Caparica.
The meeting was attended by more than 70 participants and was devoted to the topic of “Management Systems: Requirements for the Improvement of Transport Services”
The organisers stated that: “This meeting is being held because of a need identified by staff of the participant companies and enthusiastically supported by the respective managements”.  

The following matters were dealt with at the event: the Portuguese quality system; Gisfrot; contractual cleaning requirements and results; the relationship between Quality and top management; the applicable environmental legislation; staff surveys; barometer; transport monitoring; QMS certification vs certification of the service; decharacterization of industrial accidents and environmental management systems.
         
     

We held the second annual Schools Painting Competition for Primary Schools in the Municipalities of Sesimbra, Setúbal, Palmela, Barreiro, Montijo and Alcochete.
TSY has created a mascot for this event, Buzinas, who is an environmentally friendly bus, who is always ready to support ecological initiatives and to give warnings about environmental problems. After all, is home is not just the road but the planet,

With Buzinas’ help thousand of primary school pupils in the municipalities of Sesimbra, Setúbal, Palmela, Barreiro, Montijo and Alcochete planted oak trees in their schools and coloured TST’s buses.  The 6 winners of this competition were announced on the 28th of November at a ceremony at the TST offices in Moita, when the winners were presented with a travel cheque worth € 500. Each of the 6 winning drawings has been adapted and is displayed on a TST bus, which works in the municipality in which the winner’s school is located. All those who took part in the competition received a certificate and those who attended the prize-giving ceremony also received a box of coloured pencils and a t-shirt of Buzinas and the winning bus in their municipality.		  
   
  Cacilhas Terminal
  With the official opening of the Cacilhas Terminal on the 26th of November, those who use the terminal now have a vast range of rapid and comfortable travel options, whether they travel by bus, boat or underground.
         

CLIENT QUALITY AND SATISFACTION SURVEY
 

The TST Client Satisfaction Evaluation is a tool, which is of fundamental importance in the assessment of the company’s overall performance.  For this reason TST conducts an annual survey in order to discover its Clients’ satisfaction level with regard to the service provided on its routes.

The 2008 Survey was held in April/May. The Overall Satisfaction Index of our Clients was 6.60 points, on a scale from 1 to 10, while it was only 5.54 in 2007. There has therefore been a marked improvement in the satisfaction level of TST clients regarding the service provided by the company this year.

So far as our clients’ expectations regarding the service provided, it was found that approximately 10% of them considered that the service was “better than they expected” and that 67.70% considered that the service was “as good as expected”.

So far as the evolution of the service is concerned, it was noted that 35.55% classified us as “better or much better”, in comparison to last year, while only 10.43% considered that the service was “worse or much worse”.

It was accordingly concluded that progress had been made in line with our clients’ expectations and that the quality of the service provided has improved in relation to last year.

 

The aspects evaluated by the survey, break down into various points of interest, which include the following:

  1. Client Profile
  • TST’s transport services are most used by females (64.19%) and accordingly our typical client is a woman of 37.99 years of age;
  • The majority of our users are workers (40.22%) and students (23.68%);
  • The family unit comprises 3.16 persons and there is an average of 1.33 vehicles per household;
  • Approximately 63.65% of clients have used TST for less than 10 years.
  • Their educational level is 10th / 12th year of secondary education

 

  1. Loyalty Level

The survey concluded that 97.14% of Clients stated that they intend to continue to use TST and 95.24% recommends our services to family and friends, which give us an indication of their loyalty to the company and their continuity as clients.

 

  1. Reasons for Using TST

Most clients use TST essentially for the reasons indicated in the following diagram
 
 
 
         
     
 
 
.TRANSPORTES SUL DO TEJO - Todos os direitos reservados 2003